This set of policies is to help you understand what to expect when purchasing a digital product from Orange Lingerie.
Pattern Availability
Due to the burden of regulatory requirements, we only sell our patterns to customers located in the United States, Canada, Australia and New Zealand.
Pattern Delivery
Upon completion of payment a unique URL will be automatically sent to email address you provided at checkout. Click the link provided in the email to download your file.
Your unique URL will allow 5 download attempts, after which your link will expire. If you are having trouble downloading your file you can email us at hello@orange-lingerie.com or reply to your order email.
We strongly recommend downloading your purchases to a computer. Mobile devices and tablets will often reach out to try to download the file multiple times in rapid succession and will use up all of your downloads in one go. All PDF patterns will automatically download to your computer’s downloads folder unless you have manually set a unique destination.
If you do not see the download email in your email inbox, check your Spam folder. Our emails sometimes end up there since the word “lingerie” is used! You can add hello@orange-lingerie.com to your list of approved email addresses to avoid this in the future.
Pattern Format
Our PDF patterns are formatted to fit both US Letter as well as A4 size paper. Some of our patterns are formatted in a layered PDF format and include an A0 size that can be printed at a copy shop.
Many of our PDF patterns include the pattern and a set of detailed sewing instructions all in one file so we recommend identifying the pages you need to print and then printing those pages only. For layered PDF patterns, instructions for printing are in the pattern instructions file.
We recommend downloading all pattern files to your computer, not a tablet or phone. Tablets and phones will often use all available downloads in the process of retrieving the file(s).
We recommend printing the files from a computer where you can be sure the printing scale is set to 100%, something that is not possible when printing from a mobile device.
Lost Digital Files
It is your responsibility to download and store your patterns promptly after your purchase, just as you would a printed pattern. We cannot provide additional download links for lost or deleted files after all 5 of your permitted downloads have been used up.
Returns + Refunds
Due to the nature of digital downloads, all sales are final and we cannot accept returns. Feel free to reach out to us with any questions about our patterns prior to purchasing.
Permissions
Patterns, projects and tutorials on Orange Lingerie are ©Orange Lingerie and are provided for personal use only. Items made using these patterns, projects and tutorials may NOT be sold or used for any commercial purposes. Likewise, the patterns, projects and tutorials on Orange Lingerie may NOT be used as materials in classes or workshops without the express permission of the author (The Orange Projects LLC). To request permission, please contact Norma Loehr at hello@orange-lingerie.com.
NO content, images, documents, or photographs on Orange Lingerie may be duplicated, altered, published, or otherwise used—in part or in full—without the express permission of the author (The Orange Projects LLC). To request permission, contact Norma Loehr at hello@orange-lingerie.com.
Questions?
If you have any questions about the patterns or the download process you can reply to the order email you received or email us at hello@orange-lingerie.com.
Other Ways to Contact Us
Our mailing address is 1953 Massachusetts Avenue #400898, Cambridge, MA 02140-0140. Our phone number is 646.504.2877.